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Better data protections in Europe could encourage participation in retail data collection programs

Published: 3 June 2024

In-store data collection can help retailers provide shoppers with a personalized experience that includes perks like lower prices or options tailored to a shopper’s taste. But uptake for in-store data collection has been slower in North America than it has been in Europe. ā€œThe assumption is that if I enter a retail store, cameras are recording. That is an established norm. However, if the retailer is storing my data, then they need to seek my consent,ā€ says Associate Professor, Vivek Astvansh in interview with The Globe and Mail. ā€œPerhaps shoppers and consumers in Europe are more accepting because they know regulations and laws are going to protect them.ā€

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